Overview
Hotel porters welcome guests, carry their luggage, and answer customers questions. They also show customers to their room, they may also arrange things like clothes dry cleaning or take meals to customers rooms. Porters can delivery newspapers or message to clients and well as move furniture such as extra beds and cots.
Activities
- Carry luggage to rooms
- Show guests to rooms
- Take food and drinks to rooms
- Arrange for things like dry cleaning
- Delivery of messages, newspapers to guest rooms
- Helping with parking at the hotel for large events like weddings
- Setting up conferences and events
Organisations
There are lots of places within the Black Country that porters as they are many hotels however they are normally employed by the larger chains of hotels.
Workplace
Hotel porters will work indoors hotels can be based in city centres like Wolverhampton or in smaller towns like Dudley, West Bromwich or Walsall.
Working Hours
Hotel Porters usually work about 35 -77 hours a week, although many work part time. It can involve early morning and weekends and late nights.
Salary
Starting salary is £14,000.
Qualifications
You do not need any particular qualifications to Hotel Porter although some employers may ask you to have a good general standard of education, especially in English and maths other will be much more flexible. You can apply directly to employers if you’ve got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.
Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.
You could also apply for an apprenticeship. If you have an EHCP you may be able to apply under the Dfe exemption which allows the apprentice to use Entry level 3 English and Maths qualifications.
The apprentice would have to be competent enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.