Rail and bus station assistants work in rail stations and bus stations, They help passengers on and off the transport, give directions, offer help and support regarding what platforms and stops customers need to get too.
- Sell tickets
- Give directions
- Help passengers
- Keep the station tidy
- Make announcements
- Keeping online message boards up to date
Rail and bus station assistants work for Network Rail and West Midlands travel.
Rail and bus station assistants mainly work outside and spend a lot of time on their feet.
Rail and bus station assistants on average work around 37-40 hours a week.
Starting salary is around £15,000.
There are no set entry qualifications if you want to apply directly, although many employers will expect you to have a good standard of English and maths, some will be more flexible. Organisations may value you customer service skills more and knowledge of train and bus times.
You could also apply for an apprenticeship. If you have an EHCP you may be able to apply under the Dfe exemption which allows the apprentice to use Entry level 3 English and Maths qualifications.
The apprentice would have to be competent enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.