Telephonists, or switchboard operators, answer and connect calls and take messages.
- Answer and connect calls using a computerised switchboard system
- Test lines and report faults
- Update directories
- Take and pass on messages
- Carry out basic administration tasks
- Work in a team with ‘front of house’ staff
In the Black Country you could work in a contact centre, in a reception area or in an office in a number of different sectors.
You would normally work indoors from an office or call centre.
Typical hours are 38-40. Working patterns vary from evenings, days and weekends.
Starting salary – £15,000
There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful.
College – you could start off by taking a Level 1 Certificate in Customer Service if you have no formal qualifications.
You could also apply for an apprenticeship. If you have an EHCP you may be able to apply under the Dfe exemption which allows the apprentice to use Entry level 3 English and Maths qualifications. The apprentice would have to be competent enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.